Aftersales Manager – Toyota Al Futtaim – Sharjah Al-Futtaim- Sharjah

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands.

Come join us to live well, work better, and be the best.

Aftersales Manager – TOYOTA Al Futtaim – Sharjah

Reports to (Direct): Regional Aftersales Manager
Direct Reports: 4-8
Department: Toyota Retail Aftersales
Location: Sharjah

Band G

We are looking to recruit an experienced Aftersales Manager to join our Toyota branch in Sharjah. As our dynamic Aftersales Manager your role will be to drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the team’s overall service center’s performance to consistently deliver seamless customer experience.

Recruitment, coaching, development, retention and management of professionally trained service associates will be an essential part of your role also.

This position interfaces with various stakeholders including:
Customers
Retail Service Manager
Workshop Manager
Job Controller
Service Advisors
Technicians
Support Staff
Senior Management
Brand & Marketing department
Distributor department

Minimum Qualifications and Knowledge: Bachelor of Engineering, preferably Automotive or Business Management or equivalent.

Minimum Experience: 10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial level.

Job-Specific Skills: Knowledge of Automotive dealer / distributor business processes, Strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership.

If this sounds like the ideal role for you, please apply today!

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