Business Associate – Enago Crimson Interactive – Mumbai, Maharashtra

Job Description: The Business Associate – Client Services will be involved in client interaction.

Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.

We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.

Key Responsibilities:

• Address client queries and resolve client feedback
• Provide guidance and information as per client requirements
• Customer relationship management (CRM) – assist CRM team in various CRM initiatives
• Handling client queries via phone & emails (incoming & outgoing)
• Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
• Play an active role in not only meeting but also exceeding client satisfaction
• Translating Japanese emails into English
• Clearing remittances made by Universities
• Preparing documents as per University format

Prerequisites/Key Characteristics and Skills required:

• Should have at least a bachelor’s degree in any field
• 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/CRM/PR functions preferred)
• Multitasking and flexibility to work across various projects based on client requirement
• Eagerness to work in a multicultural/team environment
• High level of Japanese reading, writing and speaking skill is a must