Client Service Coordinator Bayshore HealthCare – Winnipeg, MB

Winnipeg

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
• Reports and Collaborates with other Case Managers, funder or government program as required.
• Notify clients and Field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Assist with training and mentoring of new staff.
• Assist with the supervision, recruitment and orientation of Field employees as requested.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.