Customer Service Officer Axis Ban- West Bengal

About Branch Banking:
With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services

About the Role:
As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers

Key Responsibilities

• Process transactions efficiently and accurately while maintaining high service standards
• Handle customer queries and provide appropriate solutions
• Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products
• Manage relationships with mapped customers to increase the depth of existing relationships
• Achieve sales targets as assigned by the organization on a monthly basis
• Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Qualifications:
Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:
For successful execution of the job, the candidate should possess the following:

• Knowledge of banking regulations and norms
• Maintain a high level of knowledge of banking products and services
• Good communication (both verbal and written) skill in both English and the local language
• Ability to handle pressure and meet deadlines
• Good networking and relationship building skills