Kingsey Falls, QC
CASCADES
Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.
CASCADES – CORPORATE SERVICES
Cascades offers a full range of corporate services to assist all the organization’s units across North America. The expertise developed within these teams ensures the professional support our units need to be able to implement best business practices.
Your challenge!
Under the responsibility of the Director of Demand Planning and Procurement, the customer service representatives in the procurement sector are responsible for taking complete charge of all orders, as well as managing the concerns of the various stakeholders, both internal and external.
In addition, the customer service representative contributes to implementing improvement measures for recurring concerns. Finally, the customer service representative is responsible for taking complete charge of the orders entrusted to him or her, from the time the order is taken to its completion.
In addition, the customer service representative contributes to implementing improvement measures for recurring concerns. Finally, the customer service representative is responsible for taking complete charge of the orders entrusted to him or her, from the time the order is taken to its completion.
- Ensure exceptional customer service and be the link between the various stakeholders (customers, sales, planning, production and shipping) ;
- Enter orders from business partners by entering information into the ERP system;
- Proactively track orders and material shipments to customers and ensure constant communication with customers;
- Coordinate delivery dates and any other specific order requirements;
- Coordinate shipments and transport usage in an optimal and cost effective manner;
To ensure order levelling/order fulfillment, according to business rules; To ensure order levelling/order fulfillment, according to business rules;
To process orders and resolve related issues, if any, and inform stakeholders; To process orders and resolve related issues, if any, and inform stakeholders;
- Validate and communicate order status to customers;
- Inform the parties involved in the case of order modifications in consideration of the status of production orders;
- Manage customer priorities and emergencies;
Maintain customer records through the accuracy of sales prices and purchase orders; Maintain customer records through the accuracy of sales prices and purchase orders;
- Validate the accuracy of order and billing data (quantity, price, customer information, order date, etc.);
- To apply procedures and standards related to customer service and propose improvement procedures;
- Respond to the various customer requests by coordinating inventory levels, delivery dates and any other specific order requirements;
- To ensure quality customer service and to be the link between business partners (customers, sales and production);
- To build and maintain professional relationships with its customers and business partners.
Desired education and experience
- Hold a DEC and/or Baccalaureate in Administration and/or Operations Management or equivalent experience;
- Have 2 to 5 years of relevant experience in a manufacturing sector;
- Knowledge of the Canadian and U.S. banking systems (an asset);
- Master the various computer tools, including Microsoft Office;
- Be bilingual (oral and written);
- Be a dynamic and determined team player;
- Demonstrate autonomy in the management of your files.
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
Use of the masculine in our communications refers equally to both men and women.
Job Segment: Customer Service Representative, Procurement, ERP, Customer Service, Operations, Bilingual, Technology
More Information
- Salary Offer 0 ~ $3000
- Experience Level General
- Total Years Experience 0-5