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Customer Support Specialist Contour Software- Lahore

The Division:
Jonas Premier Construction – a division of Constellation Software Inc. is the market-leading cloud-based integrated construction management solution, for mid-sized General Contractors, Design Builders, and Land Developers. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe, and Australia. Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean.

The Position:
We are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Customer Support Specialist. Reporting directly to the Manager of Customer Success Jonas Premier (our new Cloud accounting application designed for construction contractors). This is a great opportunity to join a growing team rolling out a brand-new product.

Job Responsibilities:

  • Become the product expert
  • Troubleshoot and resolve customer issues in a timely manner
  • Liaise with clients via email and eventually Chat modules
  • Deliver remarkable customer service through empathy and professionalism
  • Improve the knowledge base and training materials to help users
  • Assist with process improvement and other duties as assigned

Job Qualifications:

  • 5+ years of customer support experience preferably in the software industry
  • Intermediate accounting knowledge
  • Passionate about providing remarkable service that makes clients ask for you by name
  • Superior problem solving skills with the ability to think outside the box to ensure excellent customer service
  • Self-motivated with proven ability to “wear multiple hats and work in a fast paced environment
  • Superior communication (written and verbal) and interpersonal skills in the English language
  • Working experience with business or ERP applications would be considered an asset
  • Organizational skills and ability to manage multiple priorities and deadlines
  • Determination to learn and develop continually as the business grows
  • Bachelor’s degree / college diploma
  • Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Working Hours: 09:00 PM 06:00 AM Pakistan time

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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