Marketing (Customer Experience) Senior Officer UPS- Singapore

Marketing (Customer Experience) Senior Officer

060520

• Perform statistic, business and customer analysis so as to prioritize customer experience deliverables and countries deployment
• Supports Product Marketing Supervisor or Manager in creation of content and materials in support to field training and communications
• Lead and implements the Customer Experience communication plan, across multiple channels and many stakeholders
• Responsible for generating weekly tracker, perform analysis and improve customer experience performance by developing corrective action plans
• Serve as key contact to all internal customers and stakeholders concerning customer experience platform to facilitate understanding and ensure customer satisfaction.
• Collect users feedbacks and follow up with Global CX team to work on flexible technology that enables process improvement, increase automation and empower both our customers and employees
• Understand the health of our customer relationships and help measure progress against the Customer Experience Road Map.

• Minimum Diploma or higher – Marketing or Business Administration
• Relevant working or internship experiences preferred, but not compulsory
• Competent in Microsoft Office Applications
• Excellent oral and written communication skills
• Logical thinking qualities and approach
• Positive attitude towards a challenging work environment

Job

Marketing

Primary Location

SG-Singapore-Singapore (Region Office)

Schedule

Full-time