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Officer – Card Operations Al Rostamani Group- UAE


Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 3000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Requirements:

Process daily Interchange Settlements and perform the daily/periodic Reconciliation with internal and external systems.
Process Charges Back and Disputes in a timely manner, maintain records /documentation as per the established procedures and regulatory requirements.
Execute all card maintenance requests like expiration, pin number, address modification, and others.
Provide excellent Customer Service is provided to Card holders through the available channels such as Branches, Central Unit and Call Centre.
Co-ordinate with other Departments and Branches to address service issues, following up with resolution of problems to ensure timely response and customer service.
To provide support to business on operational and compliance matters as and when required.
Adhere to card operations systems and procedures established.
Prepare timely reports required for monitoring daily tasks and activities of the Department.

Escalate issues and areas of risks to the Department Head and Management Team members as necessary.

Qualifications, Experience, Knowledge & Skills:

Bachelor’s degree in any field

Minimum 2 years in a Banking/Financial environment with Prepaid or Debit/Credit Cards operations
Minimum 2 years of experience working with Card Schemes (UAE based experience preferred)
Knowledge of Card Management Systems/Platforms
Knowledge of Card operations with Schemes such as MasterCard, Mercury or Visa.
Knowledge of Back-end operations of Cards such Debit/Credit/Pre-paid/Gift/Travel and others
Knowledge of Exchange House operations, specifically of WPS /Payroll.

Analytical and methodical approach

Excellent communication and listening skills
Fluent in written and oral English

At ARG, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

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