Senior Business Analyst-Customer Lifecycle Management(CLM) Adecco – Abu Dhabi

Adecco Middle East is looking for Senior Digital Business Analyst-Customer Lifecycle Management(CLM) to join one of our clients based in Abu Dhabi, UAE. We are looking for a professional who will be responsible for for identifying, drawing out, documenting and reviewing business requirements and associated processes end-to-end across all functions and to identify, address and troubleshoot commercial, operational, financial, reputation and technological risks.
Job Title: Senior Digital Business Analyst-Customer Lifecycle Management
Job Location: Abu Dhabi, UAE
Duration: 12 months extendable contract
Salary: Open for discussion
Must to have consulting experience in CIB business processes design & improvement / KYC compliance areas.
Job Purpose
The Business Analyst provides business analysis services to the CIB team program team.
Customer lifecycle management demonstrated knowledge for this role is critical.
Work with Program Managers to successfully launch strategic projects identified.
Supporting the business from initial project conception and creation of business case to ensure that all projects are fully scoped.
Delivers successful outcomes within time, cost and quality metrics by working with cross functional project teams, chairing Working Groups, managing Requirements Traceability Matrix and applying strong governance throughout UAT.
Manage stakeholders of all levels and across all functions
Specific Accountability
Work with and on behalf of Corporate & Institutional Banking to ensure program delivery
End to end mapping of current CIB Onboarding and KYC process
Design of Target Operating Model based on market best practices and ensuring interest of all stakeholders & end to end delivery for the following CIB processes:
o Onboarding including account opening
o Identification & tie up with trusted third party KYC data providers
o KYC Refresh (Periodic & Trigger based)
o Additional account opening
o Mandate updates
o Offboarding
o Document refresh based on expiry
Ensuring fitment of TOM to system capabilities
Ensuring engagement and acceptance of all stakeholders
Work across a group of dynamic cross functional stakeholders who operate anywhere between the front line and Senior Management.
Experience required
Two years of Customer Lifecycle Management demonstrated knowledge for this role is critical
Exposure to Corporate & Investment banking products and structures
Understanding of best market practices for KYC client onboarding in CIB context
Exposure to compliance related issues with reference to KYC for CIB
Experience in CIB system implementation
Qualification in CBAP, PMI PMP, Prince2, Six Sigma or similar.
Experience in all project life cycle phases of business case, initiation, planning, execution, change management and closure.
Excellent analytical and problem-solving capabilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment and to manage multiple and changing priorities simultaneously.
The ability to foster motivation within the project team to meet challenging objectives.
Good knowledge of project management and business analysis methodologies
Use of frameworks and tools
Excellent planning and organisational skills
Strong communication and interpersonal skills across diverse groups of people – verbal and written
Strong presentation preparation and delivery skills
Advanced knowledge of Microsoft Office applications e.g. Word, Excel, Power Point, Visio and Project
Fluent command of the English language, Arabic is a plus
Ability to work as a team player and promote a cooperative work atmosphere
Education Level: Minimum of Bachelor’s Degree from a recognized institute.
At least 7 – 10 years of experience working as Business Analyst in a banking environment (preferred).
Good data analytical skills.
Excellent interpersonal and communication skills, able to handle multiple projects and priorities concurrently and manage business expectations accordingly.
Ability to work under pressure and to tight time lines.a